Thank you for shopping at bobbylily.com. We strive to provide a seamless delivery experience for all our apparel and merchandise. This Shipping Policy outlines our processing times, delivery methods, rates, and procedures.

1. Order Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped, which will include tracking information where applicable.
• Note: Processing times may experience slight delays during peak holiday seasons, major promotional events, or high-volume product launches.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address, package weight, and chosen shipping method.

• Standard Shipping: Calculated at checkout (Estimated delivery: 5–10 business days after processing).
• Expedited Shipping: Calculated at checkout (Estimated delivery: 2–5 business days after processing, if available for your location).
• Free Shipping Promotions: We may occasionally offer free shipping on qualifying orders over a certain dollar amount. If your order qualifies, the free shipping option will become available at checkout.

3. Fulfillment and Carriers

Orders placed on bobbylily.com are fulfilled and shipped in partnership with our trusted global supply chain and logistics partners (including fulfillment networks associated with WED2C). Depending on your location and item availability, your package may ship via major carriers such as USPS, FedEx, UPS, or international postal services.

4. International Shipping

Currently, we primarily ship within the United States. If international shipping options are expanded to other regions in the future, applicable customs duties, taxes, and import fees will be the responsibility of the recipient upon arrival.

5. Shipment Confirmation and Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number(s). Tracking information typically becomes active and updates within 24 to 48 hours after the shipment leaves the fulfillment center.

6. Customs, Duties, and Taxes

bobbylily.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages, Lost Packages, and Incorrect Addresses

• Incorrect Address: Please ensure your shipping address is entered accurately at checkout. We are not responsible for packages that are delayed, misdelivered, or lost due to incorrect or incomplete address information provided by the customer.
• Lost or Stolen Packages: Once a carrier confirms delivery to the provided address, bobbylily.com is not liable for lost or stolen packages. If your tracking shows your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.
• Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@bobbylily.com with photos of the damage so we can assist you.

8. Contact Us

If you have any questions regarding shipping rates, delivery estimates, or order tracking, please reach out to us at support@bobbylily.com.